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Shipping & Returns

Exchanges

We have a limited number of each amazing style featured online and because of this, we can’t guarantee an exchange. Luckily, The Sassy Fox Girls will issue you a store credit as soon as possible! If the right size in the right style is available, you can use your store credit to snatch it right up!

 

Returns Policy

At Sassy Fox Boutique, we want your shopping experience to be the absolute best! We hope you love each item you ordered, but if not, we are here to make your return process as smooth and easy as possible. Please see our simple return policy below. If you have any questions, feel free to call us at 325-658-8083 (during business hours) or email us at our store e-mailsassy.fox@live.com

 

Please look over your order as soon as you receive it. If you think that you've received a defective item, were sent incorrect items or are missing items from your order, please contact our customer service team within 3 business days of receipt of your order so we can get that mishap taken care of for you!

Here's a quick rundown of our return policy:

  • Items can be returned for store credit only. We cannot issue refunds.
  • Items are eligible for return only if it is:
    • un-worn, un-washed, un-altered and has the original tags still attached.
    • free of make-up, deodorant, perfume, or other stains.
    • it is received within 14 days of the ship date.

If your return does not meet all of the above criteria, please do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping costs.

  • ALL JEWELRY SALES ARE FINAL and are not eligible for return.
  • Any item purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Please allow our team 5-7 business days to process your return once it is received at our warehouse.

 

To return an item:

All we need you to do is ship out the package with your original receipt and the item you are returning. We’ll take it from there! Don’t forget that your original shipping cost is non-refundable. 

 

Please mail your return to:

 

Sassy Fox Boutique

Attn: Returns Department

34 East Concho St.

San Angelo Tx, 76903

 

We suggest that you send items back using USPS, UPS or FedEx along with a tracking number. We are not responsible for items that are lost, stolen, or mishandled in the return process. You are responsible for the shipping and handling of the returned item.

 

We will unpack it and put all of your information into the system as quickly as they can! Even though we are the fastest returns gals we’ve ever seen, please allow 5 to 7 business days for your credit to be issued.

 

Please note: Once an order has been placed, the order cannot be canceled and items cannot be removed from the order. If you would like to change the size of an item, feel free to contact us via e-mail us at our stores e-mail to sassy.fox@live.com or by phone at 325-658-8083.

 

Changing or Cancelling Your Order

Sometimes something happens and you need to change or cancel your order. We totally understand and are here to help, but you must contact us immediately! We pack and ship orders fast! Once they initially process your order in the warehouse, we will be unable to make any changes to your order.

Adding Items to an Order You Just Placed

Unfortunately, we cannot add items to an existing order. Place a new order for that can’t miss item and, if it is within 24 hours of your previous order, contact us immediately. We will do our best to ship it out with your first order or waive the shipping fee on this additional order. Just email us at sassy.fox@live.com or call us at 325-658-8083


Still have questions?

Customer Service can be reached via email at sassy.fox@live.com  We will respond to all inquiries within 2-4 business days, but may not answer requests on weekends or Holidays. If you need to contact us immediately about an order, we recommend calling us at 325-658-8083.  We urge you to please take extra caution when opening your packages as we can't be held responsible for any damages that may occur once the product(s) leaves our store. We do reserve the right to refuse any returns that we feel are not compliant with our policies. All merchandise is inspected before it is shipped.


****Please also note that any STORE-WIDE SALES are FINAL SALES as we are trying to move merchandise to make room for new items! Keep this in mind while purchasing during our sales. We will not accept any returns from store-wide sale events.****